How can we help you?
Do you offer integrations with Etsy or Shopify?
How much does shipping cost for Backstory Prints products?
You can find shipping costs on each individual product page. Below is an overview of what you can expect to pay:
T-shirts (within USA): $4.40 + $1.50 for each additional item.
Do you ship Internationally?
Do all items in orders always ship together?
How quickly are packages delivered?
If I choose a faster shipping rate, will you fulfill my order faster too?
Can I buy Backstory Prints products in bulk and stock them?
What if I entered the wrong address?
Where can I find the tracking information for my orders?
What if the order is lost in the mail?
For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. But no worries! We'll cover the costs of reprinting and shipping a replacement order for you.
We may ask for your help before doing that, like confirming with your customer that the shipping address was correct. It would also be good to double check that your customer got in touch with their local post office to try locating the lost order.
Keep in mind that if tracking information states an order was delivered but your customer thinks they haven't received it, we won't take responsibility and reship that order. In that case, any replacements would have to be at your expense.
Does packaging include any branding?