Privacy Policy

Backstory Prints
Effective Date: May 2026

Backstory Prints (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information, business data, and proprietary materials shared with us.

This Privacy Policy explains how we collect, use, store, and protect information when you use our website, place orders, upload artwork, or interact with our services.

1. Information We Collect

We may collect the following types of information:

Personal Information

  • Name
  • Email address
  • Phone number
  • Billing address
  • Shipping address
  • Company name
  • Payment details
  • Tax or resale information where applicable

Order & Production Information

  • Order history
  • Product selections
  • Print specifications
  • Uploaded artwork, logos, mockups, and design files
  • Shipping and fulfillment details

Website & Technical Information

  • IP address
  • Browser and device information
  • Website activity and usage data
  • Cookies and analytics information

2. How We Use Your Information

We use collected information to:

  • Process and fulfill orders
  • Manage production and fulfillment operations
  • Provide customer service and support
  • Communicate order updates and account information
  • Improve website functionality and user experience
  • Prevent fraud or unauthorized activity
  • Send marketing communications (only if you opt in)

We only use information for legitimate business and operational purposes related to our services.

3. Customer & Business Confidentiality

Backstory Prints works with brands, e-commerce businesses, creators, and agencies that trust us with sensitive business information. We take that responsibility seriously.

Any customer information, store data, shipping details, business information, proprietary materials, artwork, logos, designs, or uploaded files shared with us are treated as confidential.

This information is used solely for:

  • Production
  • Fulfillment
  • Order management
  • Customer support
  • Operational communication

We do not:

  • Sell customer information
  • Share client data with unauthorized third parties
  • Use client artwork or designs without permission
  • Contact, market to, or solicit our clients’ customers or end users

All reasonable measures are taken to protect client and customer information from unauthorized access, misuse, or disclosure.

4. Uploaded Artwork & Intellectual Property

Customers retain ownership of all artwork, trademarks, logos, and intellectual property submitted to Backstory Prints.

By uploading files or submitting designs, you confirm that you have the legal right to use and reproduce the content provided.

Backstory Prints only uses submitted files for production, proofing, fulfillment, and related support services.

5. Payment Processing

Payments are securely processed through trusted third-party payment providers.

Backstory Prints does not store full credit card information on its servers.

6. Cookies & Analytics

Our website may use cookies and analytics tools to:

  • Improve website performance
  • Analyze website traffic and visitor behavior
  • Remember preferences and settings
  • Support marketing and advertising efforts

You may disable cookies through your browser settings if preferred.

7. Third-Party Service Providers

We may share limited information with trusted third-party providers when necessary to operate our business, including:

  • Payment processors
  • Shipping carriers
  • Website hosting providers
  • Fulfillment and operational software providers
  • Analytics services

These providers are only given access to information necessary to perform their services and are expected to maintain appropriate security measures.

8. Data Security

We implement reasonable technical, administrative, and organizational safeguards designed to protect your information.

While we work to protect your data, no internet-based system or electronic storage method can be guaranteed to be completely secure.

9. Data Retention

We may retain information for as long as necessary to:

  • Fulfill orders and services
  • Maintain business records
  • Comply with legal obligations
  • Resolve disputes
  • Enforce agreements

10. Your Rights

Depending on your location, you may have the right to:

  • Access your personal information
  • Request corrections or updates
  • Request deletion of your data
  • Opt out of marketing communications
  • Request information regarding how your data is used

To make a request, please contact us using the information below.

11. Third-Party Links

Our website may contain links to external websites or services not operated by Backstory Prints.

We are not responsible for the content, privacy practices, or policies of third-party websites.

12. Children’s Privacy

Our services are not directed toward children under the age of 13, and we do not knowingly collect personal information from children.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised effective date.

Continued use of our services after changes are posted constitutes acceptance of the updated policy.

14. Contact Information

If you have any questions regarding this Privacy Policy or your information, please contact:

Backstory Prints
Downtown Los Angeles, California
Email: helpme@backstoryprints.com
Website: backstoryprints.com