Shipping Policy

Backstory Prints
Effective Date: May 2026

This Shipping Policy outlines production timelines, shipping rates, fulfillment procedures, and delivery expectations for all orders placed with Backstory Prints.

By placing an order with Backstory Prints, you agree to this Shipping Policy.

1. Production Times

All products are made-to-order and enter production after payment is received and artwork is approved where applicable.

Estimated production timelines may vary depending on:

  • Order volume
  • Product availability
  • Print method
  • Seasonal demand
  • Equipment maintenance
  • Holidays or unforeseen delays

Typical production timelines:

  • Standard Orders: 2–3 business days
  • Large/Bulk Orders: Varies depending on quantity and complexity
  • Rush Orders: Subject to availability and approval

Production timelines are estimates only and are not guaranteed.

2. Domestic Shipping Rates (United States)

T-Shirts & Standard Apparel

  • $6.50 for the first shirt/item
  • $2.50 for each additional shirt/item

Hoodies & Sweatshirts

  • $8.50 for the first hoodie or sweatshirt
  • $3.00 for each additional hoodie or sweatshirt

Shipping rates may vary for oversized items, specialty products, or bulk shipments.

3. International Shipping Rates

International shipping starts at:

  • $25.00 for the first item
  • $3.50 for each additional item

International customers are responsible for:

  • Customs duties
  • Import taxes
  • VAT charges
  • Additional carrier or customs fees

Backstory Prints is not responsible for customs delays or import charges imposed by destination countries.

4. Shipping Carriers

Orders may be shipped using carriers including:

  • USPS
  • UPS
  • FedEx
  • DHL
  • Other regional or international carriers

Carrier selection may vary depending on destination, package size, and shipping method.

5. Delivery Estimates

Shipping estimates begin after production has been completed.

Estimated domestic delivery times:

  • Standard Shipping: 2–7 business days

International delivery times vary depending on:

  • Destination country
  • Customs processing
  • Local carrier operations

Delivery dates are estimates only and are not guaranteed.

6. Tracking Information

Tracking information will be provided for eligible shipments once the order has shipped.

Customers are responsible for monitoring shipment progress after dispatch.

7. Incorrect Shipping Addresses

Customers are responsible for ensuring shipping information is accurate before submitting an order.

Backstory Prints is not responsible for:

  • Delays caused by incorrect addresses
  • Orders delivered to incorrect addresses submitted by customers
  • Additional shipping charges caused by address corrections or reshipments

Returned packages may require additional postage before reshipment.

8. Lost, Stolen, or Delayed Packages

Once an order has been transferred to the shipping carrier, responsibility for delivery transfers to the carrier.

Backstory Prints is not responsible for:

  • Lost packages marked as delivered
  • Carrier delays
  • Weather disruptions
  • Customs delays
  • Theft occurring after delivery

We will assist customers with carrier claims where reasonably possible.

9. International Orders

International transit times may vary significantly depending on:

  • Destination country
  • Customs clearance
  • Regional shipping infrastructure

Customers are responsible for complying with local import laws and regulations.

Backstory Prints is not liable for:

  • Customs holds
  • Seized packages
  • Import restrictions
  • Additional customs fees or taxes

10. Split Shipments

Orders containing multiple products may occasionally ship separately depending on:

  • Product availability
  • Production schedules
  • Warehouse logistics

Customers will not be charged additional shipping fees for split shipments initiated by Backstory Prints.

11. Shipping Delays

Backstory Prints is not responsible for delays caused by:

  • Shipping carriers
  • Severe weather
  • Supply chain disruptions
  • Labor shortages
  • Natural disasters
  • Government actions
  • Force majeure events

Shipping and production estimates may increase during holidays or high-volume periods.

12. Fulfillment & White-Label Orders

For fulfillment, wholesale, and white-label clients:

  • Shipping timelines are estimates only
  • Carrier delays do not constitute fulfillment failure
  • Backstory Prints is not responsible for marketplace penalties, lost sales, or downstream business losses caused by carrier-related issues

13. Policy Updates

Backstory Prints reserves the right to modify or update this Shipping Policy at any time without prior notice.

Continued use of our services constitutes acceptance of any revised terms.

14. Contact Information

For shipping-related questions, please contact:

Backstory Prints
Downtown Los Angeles, California
Email: helpme@backstoryprints.com
Website: backstoryprints.com